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PRIVACY POLICY

1. GENERAL PROVISIONS

This Privacy Policy explains how we collect, use, and protect your information when you use our website. This document has been developed in accordance with the Law of Ukraine “On Personal Data Protection” and the European Union’s General Data Protection Regulation (GDPR) to ensure a high level of security for our clients in Ukraine and international partners.

2. WHAT DATA WE COLLECT

We collect only the information necessary to provide high-quality logistics services:

  • contact information: name, phone number, email address, and other contact details;
  • shipment information: cargo type, volume, and transportation route details required for service quotation and logistics planning;
  • technical information: IP address, browser type, and cookie data used to improve website performance and user experience.

3. PURPOSE OF DATA COLLECTION

Your data is used exclusively for professional business purposes, including:

  • calculating shipping costs and developing customized logistics solutions;
  • providing comprehensive end-to-end logistics support, including customs clearance and document preparation;
  • contacting you for consultations and shipment status updates;
  • analyzing and improving the functionality and performance of our website.

4. USE OF COOKIES

We use cookies to improve the performance and functionality of our website:

  • functional cookies: enable the website to remember your preferences and ensure the stable operation of forms;
  • analytics cookies: help us analyze traffic and popular service destinations (for example, shipments to the Americas) to improve our services. You can disable cookies in your browser settings; however, this may limit access to certain website features.

5. INTERNATIONAL DATA TRANSFERS AND THIRD-PARTY ACCESS

As we specialize in international logistics, your data may be shared with:

  • transportation partners and agencies involved in organizing shipments;
  • customs authorities and government agencies for documentation and clearance purposes;
  • analytics service providers (for example, Google Analytics).

We ensure that all data transfers are carried out only through secure communication channels.

6. DATA SECURITY AND RETENTION

We implement modern security and encryption measures to prevent unauthorized access to your data. Information is retained only for the period necessary to fulfill our obligations to clients and to comply with applicable legal and financial reporting requirements.

7. USER RIGHTS

You have the right to:

  • request access to your personal data;
  • request correction or permanent deletion of your personal data;
  • opt out of the use of your data for marketing purposes.

8. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy in response to changes in legislation or company processes. The most current version will always be available on this page.

9. CONTACT INFORMATION

If you have any questions regarding your personal data or wish to request its deletion, please contact us at: solutions@freight.com.ua.

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